A Sample of Key Past Projects Include:
Information Technology and Reporting:
Sourcing IT and Analytic Talent:
Designing IT and Analytic (On-shore or Off-shore) Organizations or Teams:
Analytic-Based Strategies:
- Data Warehouse Development
- Data Warehouse Enhancements (Accuracy and Speed)
- Report Automation: Reducing labor and production time for any regularly produced reports
- Analytic-based Reporting: Developing key performance indicators that can be used to develop the businesses-at-large, functional areas, and/or projects and campaigns
Sourcing IT and Analytic Talent:
- We can act as your recruiter for analytic and information technology talent
Designing IT and Analytic (On-shore or Off-shore) Organizations or Teams:
- We can design and implement efficient organizational structures.
Analytic-Based Strategies:
- Balance Transfer Strategies:
Approaches that focus on long-term profitability, not solely on the fees captured today
- Collection Strategies:
Predictive customer-based strategies that enable more profitable allocation of problem-debt-management resources
- Compliance and Basel Strategies:
Building models, processes and organizations that conform to regulatory requirements
- Customer Behavior/Performance Prediction:
Knowing your customer’s history is only half of the story. More profitable strategies can be generated by comparing past vs. predicted behaviors
- Customer Segmentation:
Creating stable and distinct groups of customers to better determine treatments and investments. These can be developed for Marketing, Risk, Fraud, etc.
- Delinquency Prediction and Management Strategies:
Predicting who is likely to go delinquent, when, and by how much.
- Distributor, Branch and Store Segmentation:
If you are making chain-wide decisions based on key metrics, this approach may show you that you actually have a few distinct sub-chains...each with their own distinct set of metric values…each requiring different management decisions.
- Economic Forecasting:
Customized modeling that takes into account your specific business in relation to factors that drive the economy-at-large
- Exploratory Data Analysis:
Rigorously reviewing your data to identify opportunities
- Fee Assessment and Waiver Strategies:
Predictive model-based strategies that optimize customer-based financial outcomes
- Fraud Identification:
Proactively identifying fraudulent individuals and events
- Intelligent Call Routing:
Routing the right customer to the right agent, and understanding the controllable factors that will improve call satisfaction and sales
- Marketing Mix Models:
Optimizing the marketing budget by focusing on the ROI of each potential spend category
- New Customer Value Prediction and Strategies:
Understanding the likely future value of each new customer can help to determine the treatments that will drive incremental value
- Predictive Activity/Response Modeling:
Stable and robust models designed for marketplace testing
- Predictive Loyalty Strategies:
There is a financial benefit to understanding a customer’s likely future behavior when you can provide incentives or encouragement to exceed that behavior.
- Predictive Spend Modeling:
Used in conjunction with response models, predicting spend creates incremental gains. These models can cover aggregate spend, event spend, average unit retail, or other critical spend metrics
- Pricing Strategies:
Developing pricing that optimizes key organizational goals
- Product Basket Expansion Strategies:
Developing strategies to expand the products being purchased by current customers, thereby improving immediate financial results and ultimately extending customers’ active lifecycles
- Profit-Driven Cross-Sell Strategies:
Expanding customer baskets
- Promotion Optimization (Frequency and Magnitude):
Modeling the optimal timing of promotional activities (discounting), and their size, in order to avoid leaving “money on the table”
- Reactivation Strategies:
Analytically-based strategies that predict the profitability of reactivating an individual inactive customer vs. obtaining a new prospective customer
- Retention Strategies:
Determining which customers to retain, and the acceptable levels of investment to keep them.
- Survey Design, Market Research Measurements and Insights:
Developing survey instruments, or taking the results from existing market research, and identifying key insights. We can also project survey results onto entire customer database populations
- Test Design and Implementation:
Creating marketplace tests that yield results that reliably reflect full strategy launch (roll-out) results.
- Trade Area Development for Stores, Distributors and Branches:
Most companies geographically group by state or radius. It is more financially impactful to customize geographic approaches in relation to actual customer/prospect behaviors